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Finding New Markets for Your Existing Services

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  • 24th March 2019
Finding New Markets for Your Existing Services

Most small consultancies grow in one of two ways: they find new clients for the work they already do, or they build something new to sell. The first route is usually faster, cheaper and considerably less risky. Your services are already proven, your processes are settled, and you know from experience what a good client looks like. The real question is whether a different group of buyers will pay for the same expertise — and that is a research question, not a hunch.

Look for demand that already exists

New markets rarely need to be invented. More often they are sitting just outside your current view: a different sector with the same problem, a neighbouring region, or a larger organisation that needs your service in a slightly different shape. A consultancy helping independent retailers with staff rota compliance, for instance, may find that dental practices and care homes face almost identical headaches under different paperwork.

Before you spend a penny, gather evidence that people are already looking for help:

  • Trade bodies and membership associations. Do they publish member surveys, or run events where the same frustrations keep surfacing?
  • Search behaviour. Are people searching for the problem you solve, using words you would not naturally choose yourself?
  • Your own enquiries. Think about the ones you turned down or could not serve. Why did they come to you, and what did they actually need?
  • Supplier and partner networks. Accountants, insurers and software providers usually know which sectors are struggling and hiring.
  • Job adverts. A sector recruiting for a role that covers your work is often a sector buying it badly in-house.

Size the opportunity before you get excited

A market can be perfectly real and still too small to bother with. Rough numbers are fine at this stage. If there are 400 firms in that sector across your region, and you might realistically win two per cent over three years, that is eight clients. Are eight clients worth learning a new sector, rewriting your proposal template and building fresh relationships from scratch? Sometimes yes, sometimes emphatically no.

Then ask what they currently pay. A sector accustomed to £500 projects will not suddenly accept your £4,000 day rate just because you have arrived. Check who actually holds the budget, how decisions are made and when. Some sectors buy annually on a fixed cycle; others need sign-off from a committee or a head office, which can add months to your sales pipeline. Knowing this in advance stops you forecasting revenue that cannot possibly land when you expect it.

Understand who you are competing with

In every new market you face three competitors: the incumbent supplier, the client's own in-house team, and doing nothing at all. The third is usually the toughest. Ask yourself honestly why a business would switch, and what it would cost them in disruption, retraining and lost familiarity.

Look out for barriers that have nothing to do with quality. Approved supplier lists, framework agreements, minimum professional indemnity cover, information security questionnaires and sector-specific accreditations can all quietly rule you out before a conversation begins. Before committing resources, speak to eight or ten people in the sector. Twenty minutes each is plenty. Ask what they do now, what irritates them about it and what would have to change for them to consider an alternative.

Check that you can actually deliver

Winning the work is only half the story. Create a short delivery checklist and be strict with it:

  • Time and travel. Does the sector expect on-site presence, or will remote delivery be accepted?
  • Capacity. Can you absorb new clients without damaging service to existing ones?
  • Compliance. Do you need different insurance, qualifications or regulatory registrations?
  • Payment culture. Some sectors pay in 30 days, others in 90. Can your cash flow cope?
  • Language. Every sector has its own vocabulary. Using it correctly builds trust quickly; using it badly does the opposite.
  • Support expectations. Will clients expect out-of-hours cover or a level of hand-holding you have not priced for?

Test small, then commit

Once the research looks encouraging, run a deliberately modest pilot rather than a full launch. Take on one or two clients at a sensible introductory rate, or run a single targeted campaign to fifty well-chosen prospects. The purpose is not profit — it is information.

Decide in advance what success looks like: cost per enquiry, conversion rate, delivery hours per client, gross margin and the likelihood of repeat work. Set a review date, perhaps three months out, and stick to it. If the numbers work, you have a genuine second market and a template for entering a third. If they do not, you have lost a fraction of what a failed product launch would have cost you.

New markets reward patience and punish enthusiasm. Do the homework first, keep the first test small, and let the evidence tell you when to scale.

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Comments
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19th May 2018 Reply

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19th May 2018 Reply

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21th May 2018 Reply

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